On the other hand, a just-in-time assistance model allows teams to respond when it is convenient, while still delivering timely, high-quality service in a cost-effective manner for an overall better customer experience.
For example, despite 24/7 availability offering instant responsiveness to clients, from a staffing perspective, the on-demand delivery of services not only drains limited resources but also erases human touchpoints as many businesses rely on chatbots to be able to offer 24/7 access. While keeping up with customer expectations requires regular refinement and management, businesses must implement better digital practices to keep customers engaged.Īs we head into 2022, digital businesses must focus on optimizing their internal processes to improve the customer experience of their clients as a whole. This is especially true as more technologically evolved business models come to the forefront, such as fully virtual service of clients and businesses stepping away from the 9 to 5 workday. However, the loss of humanization in digital business-to-customer interactions poses a huge challenge as businesses start planning for 2022. “There’s no doubt that the convenience of digital interactions with businesses has completely influenced consumer preferences in recent years. Subrah Iyar, CEO, and Co-founder, Moxtra on the future of digital business:
#Moxtra customers how to#
It’s as simple as that.Īlready a Moxtra user? Try out the Raygun integration right now, available in your Raygun dashboard.Subrah Iyar, CEO and Co-Founder, and Stanley Huang, CTO, and Co-founder from Moxtra share their 2022 predictions about digital interactions, why customer-centric business models will become the norm, how to combat the pain points of backend management, and much more. You still get the intelligent grouping of errors so as to not overflow your binder with messages. Once successfully enabled, error notifications will be delivered to the configured Moxtra binder.
Raygun collects the errors as they occur in your applications and posts them in a Moxtra ‘binder’, so that you can discover and resolve bugs before they become a bigger problem. Using Moxtra, teams can make faster decisions, communicate better and be more productive. Moxtra is an embeddable, multilayered cloud collaboration service which brings people together in a secure workplace, combining conversations, meetings, and content in one place. With the recent integration between Moxtra and Raygun, not only will you be able to have a highly sophisticated way to work with your teams, but you’ll also be able to keep them informed when errors require their attention.
#Moxtra customers software#
We all want to work smarter not harder right? Improving the way you work just got a lot easier with our latest integration – Moxtra.Ĭompanies rely heavily on software applications to run their business and without the protection of error detection software in your applications, they leave themselves at great risk of losing customers when they encounter problems, usually without the developer team or customer support team even knowing about it happening. Work Smarter Not Harder With The Moxtra and Raygun Integration By Nick Harley | Posted | 2 min.
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